As I was tracking the ever-so-treacherous herd, I came upon a wise and friendly medicine man. Upon explaining our plight, he offered to work great magics on our behalf. Your phone has been healed!

After the kids who work at that Radio Shack, add a guy named Alex at the Sprint company store on Boylston Street, in Boston. He was attentive, courteous, and offered to repair the phone even after I had already said we expected to have to get a new one - he went for customer satisfaction over sale and a re-upped contract!